--- title: How To Charge a Prevent iMG? description: Follow this guide to ensure your Prevent iMG is charging correctly --- [Skip to content](https://support.preventbiometrics.com/en/how-to-charge-a-prevent-img#main-content) [Submit a Support Request](https://support.preventbiometrics.com/en/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - [Submit a Support Request](https://support.preventbiometrics.com/en/kb-tickets/new) How Can We Help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.preventbiometrics.com/en?hsLang=en) 2. [Running the Prevent System](https://support.preventbiometrics.com/en/running-the-prevent-system?hsLang=en) # How To Charge a Prevent iMG? ## Follow this guide to ensure your Prevent iMG is charging correctly **Using the Solo Charging Case:** 1. Carefully place the iMG into the solo charging case and securely close the lid. 2. Proper alignment of the iMG in the solo charging case is crucial for effective charging. To ensure that the charging coils make contact, please refer to the image below for guidance on the correct alignment. ![iMG Solo Case Alignment](https://support.preventbiometrics.com/hs-fs/hubfs/Updated%20Content/iMG%20Solo%20Case%20Alignment.png?width=491&height=192&name=iMG%20Solo%20Case%20Alignment.png) **Charging via a USB Cable (Individual Charger):** 1. For an individual iMG, plug a micro-USB cable into the rear of the solo charging case. Once connected to a power source, the solo case will display an LED light to indicate the charging status of the device. **Charging via a Prevent Team Case:** 1. Make sure the team case is connected to a power source. Gently slide the solo charging case into any available slot within the team case; it should fit smoothly without resistance. 2. All solo cases plugged into the team case will display an LED light, indicating the charging status of the device. Avoid applying excessive force when inserting the solo charging case into the team case, as this may cause damage to the micro-USB ports. If you encounter resistance when trying to insert a solo case, please try using a different slot. Note: The Prevent iMG will require approximately 90-minutes to fully charge. Once removed from a power source, the iMG is turned on and ready to collect data. To shutdown the iMG device and preserve battery prior to use, please see [this article](https://support.preventbiometrics.com/en/how-do-i-shutdown-the-imgs-to-preserve-battery-life?hsLang=en).  **What Do The Lights On The Solo Charging Case Represent?** | ***Solo Case LED Colour*** | ***What does it mean?*** | | --- | --- | | **Yellow** ![](https://lh7-us.googleusercontent.com/0IKfg4QmORqlGzW3hEahjy-ysi1Cq-hQa0lSfhY3nQpZN99egde-d1Q9bOrowzCKawB-Y6mqTOtY1C4sV_LlDP9FdnJevhXYsuVbSP6vyJ5Xmgy9UYXPOd3T7rqib3ba96AEAmljdl-gptfO-_HHjWs) | iMG is current charging. No action needed from the user. | | **Green** ![](https://lh7-us.googleusercontent.com/7gAXT-oWc6EMA-6WO6jonimub7ExsnYUSdMRJD74IK3m7yEik9fbMVmkgqufL8L2YJw6b-JLaCLOcFPFxV09t3vEAZqyb9u-y4I2RvtxzvzhoXHjTXPzO1W58_yn55HOqTgg-nwSF3UOd0tbXvkmst8) | iMG has been fully charged and has reached 100% | | **Red** ![](https://lh7-us.googleusercontent.com/w7DrmH6AJ4x4DA8Fy01vdi-czV-PTsRDLjqAyBQN9w_qQm2MeBBioXn8IT8jClVfhCQHwseStsC4mBJe2bgMT2-v_gpw958e8XrbU1U1TubCWx3XwXQQa8mxpJYByVROrHr-KxiTuv0IZaEWQtPQPEU) | iMG has not successfully established a charging connection.  For troubleshooting guidance, please see [this article](https://support.preventbiometrics.com/en/what-do-i-do-if-the-solo-case-is-displaying-a-red-light?hsLang=en) | | **Blinking Red** ![](https://lh7-us.googleusercontent.com/w7DrmH6AJ4x4DA8Fy01vdi-czV-PTsRDLjqAyBQN9w_qQm2MeBBioXn8IT8jClVfhCQHwseStsC4mBJe2bgMT2-v_gpw958e8XrbU1U1TubCWx3XwXQQa8mxpJYByVROrHr-KxiTuv0IZaEWQtPQPEU) | iMG is struggling to establish a charging connection with the solo case.  For troubleshooting guidance, please see [this article](https://support.preventbiometrics.com/en/what-do-i-do-if-the-solo-case-is-displaying-a-red-light?hsLang=en) | | **Blue** ![](https://lh7-us.googleusercontent.com/zP8ilqJALVVSju8cwVZeOOolntfuoWZGv-_t6RDNeKn07aJ6_PtzRtglHDg3kgHlZPehD-PQj8YjYUtHeUpLfFhTqLwZxnbNiJbp3YGwhY4hREgnOFNBnozBQI5UCsJP8R9bJtnx2gtlRJWqOfXtr5M) | iMG has been manually shutdown to preserve battery life.  For full guidance on how the shutdown devices, please see [this article](https://support.preventbiometrics.com/en/how-do-i-shutdown-the-imgs-to-preserve-battery-life?hsLang=en) |   - [Getting Started with Prevent](https://support.preventbiometrics.com/en/getting-started-with-prevent?hsLang=en#main-content) - [User Guides](https://support.preventbiometrics.com/en/getting-started-with-prevent?hsLang=en#user-guides) - [Running the Prevent System](https://support.preventbiometrics.com/en/running-the-prevent-system?hsLang=en#main-content) - [User Guides](https://support.preventbiometrics.com/en/running-the-prevent-system?hsLang=en#user-guides) - [Prevent Portal Operations](https://support.preventbiometrics.com/en/prevent-portal-operations?hsLang=en) - [Prevent App Operations](https://support.preventbiometrics.com/en/prevent-app-operations?hsLang=en) - [Viewing, Reporting and Exporting Data](https://support.preventbiometrics.com/en/viewing-reporting-and-exporting-data?hsLang=en#main-content) - [Viewing Data in the Prevent Portal and App](https://support.preventbiometrics.com/en/viewing-reporting-and-exporting-data?hsLang=en#viewing-data-in-the-prevent-portal-and-app) - [Reporting and Exporting Data](https://support.preventbiometrics.com/en/viewing-reporting-and-exporting-data?hsLang=en#reporting-and-exporting-data) - [Troubleshooting](https://support.preventbiometrics.com/en/troubleshooting?hsLang=en) - [iMG Fitting and Care](https://support.preventbiometrics.com/en/img-fitting-and-care?hsLang=en) - [FAQs](https://support.preventbiometrics.com/en/faqs?hsLang=en) [![Chill listening crop-3](https://support.preventbiometrics.com/hs-fs/hubfs/image%20(10).png?width=104&height=55&name=image%20(10).png "Chill listening crop-3")](https://www.preventbiometrics.com) Copyright © 2025 Prevent Biometrics. 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