---
title: Troubleshooting | Help Center
description: Experiencing issues with your Prevent system? These articles will help troubleshoot and resolve them quickly.
---

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1. [Help Center](https://support.preventbiometrics.com/en)
2. [Troubleshooting](https://support.preventbiometrics.com/en/troubleshooting)

# Troubleshooting

 Experiencing issues with your Prevent system? These articles will help troubleshoot and resolve them quickly.

- [What Do I Do If The Solo Case Is Displaying A Red Light?](https://support.preventbiometrics.com/en/what-do-i-do-if-the-solo-case-is-displaying-a-red-light)
- [What To Do If An iMG Is Not Connecting To The Prevent App?](https://support.preventbiometrics.com/en/what-to-do-if-an-img-is-not-connecting-to-the-prevent-app)
- [What To Do If the Prevent App Isn’t Syncing Data?](https://support.preventbiometrics.com/en/what-to-do-if-the-prevent-app-isnt-syncing-data)
- [What to Do if an Athlete Wore a Charged iMG but No Data Was Recorded?](https://support.preventbiometrics.com/en/what-to-do-if-an-athlete-wore-a-charged-img-but-no-data-was-recorded)
- [What Should I Do If an iMG Records Too Many Head Impacts That Does Not Reflect an Athlete’s Exposure?](https://support.preventbiometrics.com/en/what-should-i-do-if-an-img-records-too-many-head-impacts-that-does-not-reflect-an-athletes-exposure)
- [What to Do if the iMG Seal is Broken and the Circuit Board is Exposed](https://support.preventbiometrics.com/en/what-to-do-if-the-img-seal-is-broken-and-the-circuit-board-is-exposed)

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- [Getting Started with Prevent](https://support.preventbiometrics.com/en/getting-started-with-prevent#main-content)

    - [User Guides](https://support.preventbiometrics.com/en/getting-started-with-prevent#user-guides)
- [Running the Prevent System](https://support.preventbiometrics.com/en/running-the-prevent-system#main-content)

    - [User Guides](https://support.preventbiometrics.com/en/running-the-prevent-system#user-guides)
- [Prevent Portal Operations](https://support.preventbiometrics.com/en/prevent-portal-operations)
- [Prevent App Operations](https://support.preventbiometrics.com/en/prevent-app-operations)
- [Viewing, Reporting and Exporting Data](https://support.preventbiometrics.com/en/viewing-reporting-and-exporting-data#main-content)

    - [Viewing Data in the Prevent Portal and App](https://support.preventbiometrics.com/en/viewing-reporting-and-exporting-data#viewing-data-in-the-prevent-portal-and-app)
    - [Reporting and Exporting Data](https://support.preventbiometrics.com/en/viewing-reporting-and-exporting-data#reporting-and-exporting-data)
- [Troubleshooting](https://support.preventbiometrics.com/en/troubleshooting)
- [iMG Fitting and Care](https://support.preventbiometrics.com/en/img-fitting-and-care)
- [FAQs](https://support.preventbiometrics.com/en/faqs)

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