Troubleshooting

Experiencing issues with your Prevent system? These articles will help troubleshoot and resolve them quickly.

• What Do I Do If The Solo Case Is Displaying A Red Light?
• What To Do If An iMG Is Not Connecting To The Prevent App?
• What To Do If the Prevent App Isn’t Syncing Data?
• What to Do if an Athlete Wore a Charged iMG but No Data Was Recorded?
• What Should I Do If an iMG Records Too Many Head Impacts That Does Not Reflect an Athlete’s Exposure?
• What to Do if the iMG Seal is Broken and the Circuit Board is Exposed