If you observe any damage along the edge of the seal on your iMG, it may indicate that the seal has been compromised or split. Please refer to the image below for a visual reference.
Such damage often occurs due to improper modifications to the iMG, such as cutting or trimming too closely to the seal. To avoid this issue, it is essential to adhere closely to the guidelines provided in this article.
If you find that the seal is damaged, we recommend contacting Prevent Support for assistance with a potential replacement.
Important: If the seal of the iMG is compromised and the circuit board is visible, it is vital to immediately stop charging the device and ensure that it is not used by the athlete.
